Shipping policy
Thank you for shopping with BRAGOS. Below are the terms and conditions that constitute our Shipping Policy.
📦 Order Processing Time
All orders are processed within 1–2 business days after confirmation.
Orders are not shipped or delivered on Sundays or public holidays.
If we experience a high volume of orders, shipments may be delayed slightly. Customers will be informed in such cases.
🚚 Delivery Time
Estimated delivery time:
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Metro cities: 2–5 business days
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Other locations: 3–8 business days
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Remote areas: may take longer depending on courier availability.
Delivery timelines are estimates and not guaranteed.
💰 Shipping Charges
Shipping charges (if any) will be calculated and displayed at checkout.
We may offer free shipping on selected products or promotional campaigns.
📲 Order Tracking
Once your order is shipped, you will receive tracking details via:
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SMS
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Email
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WhatsApp (if available)
Please allow up to 24 hours for tracking updates to reflect.
❗ Incorrect Address / Phone Number
Customers must provide accurate shipping information.
If incorrect details are provided:
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Delivery may fail or get delayed
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Re-shipping charges may apply
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Refunds may be adjusted for courier costs
🚫 Delivery Delays
We are not responsible for delays caused by:
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Courier service issues
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Weather conditions
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Natural disasters
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Government restrictions
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Incomplete customer information
However, we will try our best to assist you.
📦 Failed Delivery / RTO (Return to Origin)
If a customer is unavailable or refuses delivery:
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The order may be returned to us.
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Re-shipping will require additional charges.
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In some cases, prepaid refunds may be deducted for shipping expenses.
