Refund policy
At BRAGOS, we strive to deliver high-quality products to our customers. If you are not completely satisfied with your purchase, we’re here to help.
📅 Return Window
We offer a 5-day return policy.
You must raise a return request within 5 days of receiving the product.
Requests made after 5 days will not be accepted.
🎥 Mandatory Unboxing Video (Very Important)
To be eligible for any return, refund, or replacement, you must record a clear unboxing video.
The video should:
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Start before opening the parcel
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Clearly show the sealed package & shipping label
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Show the product while opening
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Clearly display the issue (damage / wrong item / missing item)
❌ Without proper unboxing video proof, returns or refunds will not be approved.
✅ Eligible Reasons for Return
We accept returns only if:
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You received a damaged product
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You received the wrong item
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Items are missing in the package
❌ Non-Returnable Situations
Returns will not be accepted if:
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No unboxing video is available
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Request is raised after 5 days
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Product is used, damaged by customer, or not in original condition
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Customer does not like the product / change of mind
🔁 Replacement / Refund Process
Once your return request is approved:
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We may offer replacement or refund depending on availability.
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Refunds (if applicable) will be processed to the original payment method within 5-7 business days after approval.
